Shipping Policy
Shipping Policy
From our studio to your door.
Every Kaze piece is carefully packed and sent to you with care, across Pakistan and worldwide.
FreeDelivery in Pakistan
5–7Working days in Pakistan
CODCash on delivery
01
Delivery charges
- Pakistan: delivery is free on all orders.
- Outside Pakistan: international shipping charges apply as per the courier's rate, and are shown at checkout.
02
Delivery time
- Orders within Pakistan are delivered within 5–7 working days of being placed.
- International delivery times depend on the destination country and courier.
- Delivery to remote areas, or during sales and public holidays, may take a little longer.
- Working days are Monday to Saturday, excluding public holidays.
03
Payment options
- Cash on delivery: pay when your order arrives (Pakistan only).
- Credit or debit card: pay securely at checkout.
- Online bank transfer: transfer the amount and share the receipt with us on WhatsApp to confirm your order.
- Cash on delivery is not available for orders outside Pakistan.
04
Order tracking
- Once your order is dispatched, we'll send you a confirmation with tracking details.
- For any update on your order, message us on WhatsApp at 0328 4775500.
05
Where we deliver
- We deliver across Pakistan and worldwide.
- International orders may be subject to customs duties or import taxes in the destination country, which are the customer's responsibility.
06
Receiving your order
- Please make sure your address and phone number are correct, so our courier can reach you.
- If an order can't be delivered after repeated attempts, we'll contact you to arrange redelivery.
07
Damaged or incorrect parcels
If your parcel arrives damaged or isn't what you ordered, contact us within 3 days of delivery with photos, and we'll replace it or refund you in full. See our Return Policy for details.
Questions about your order?
Reach us anytime and the Kaze team will help you out.