01

Returns

• You can return items within 3 days of delivery for a full refund.
• Items must be unworn, unwashed and unaltered, with all original tags and packaging.
• Sale items are eligible for exchange only.

02

How to request a return

1. Message us on WhatsApp at 0328 4775500 or email hi@kazestudio.co within 3 days of delivery, with your order number and the item you'd like to return.
2. We'll confirm your return and share the return address or arrange a pickup.
3. Once we receive and inspect the item, we'll process your refund.

03

Refunds

• Refunds are issued to your original payment method, or by bank transfer for cash-on-delivery orders, within 3 days of us receiving the item.
• Delivery charges are non-refundable, unless the item was faulty or incorrect.

04

Exchanges

If you'd like a different size, let us know when you request your return and we'll exchange it, subject to availability.